SolHandy Terms and Conditions

SolHandy Terms and Conditions

1. Introduction

These Terms govern your use of SolHandy Ltd. Co. (“SolHandy”), a platform connecting Clients with Freelancers for local services in Cagayan de Oro. By accessing SolHandy, you agree to these Terms.

2. Definitions

Client: User hiring services.
Freelancer: Verified service provider.
Task: A service requested/completed via SolHandy.

3. Account Requirements

✅ Eligibility: 18+ years old, valid ID, and legal capacity.
✅ Accuracy: Provide truthful info (no fake accounts).
🚫 No Sharing: Accounts are non-transferable.

4. Service Booking & Payments

For Clients:

Escrow System: Funds held securely until Task completion.
Cancellations:
- Cancel >24hrs before = Full refund.
- Cancel <24hrs before = Freelancer keeps 50%.
Disputes: Report within 48hrs of Task completion.

For Freelancers:

Service Standards: Deliver as described in the Task.
Fees: SolHandy retains 15% service fee.
Taxes: You’re responsible for income reporting.

5. Prohibited Conduct

🚫 No Off-Platform Payments (violation = account ban).
🚫 No Illegal/Dangerous Tasks (e.g., hacking, unlicensed electrical work).
🚫 No Discrimination (based on race, gender, religion, etc.).

6. Liability & Disclaimers

Freelancers Are Independent: SolHandy isn’t liable for their actions.
No Warranty: We don’t guarantee uninterrupted service.
Cap on Liability: SolHandy’s liability ≤ ₱5,000 per claim.

7. Termination

We may suspend accounts for:

Breaching these Terms.
Fraudulent activity.
Harming other users.

8. Governing Law & Disputes

Governed by Philippine law (RA 8792 – E-Commerce Act).
Disputes resolved via mediation in Cagayan de Oro → Court if unresolved.

9. Changes to Terms

Updates take effect 30 days after posting. Continued use = acceptance.

SolHandy Refund Policy

Last Updated: [●] 2025

1. General Refund Rules

Freelancer Cancels: You get a full refund automatically.
You Cancel:
- >24 hours before task: Full refund.
- <24 hours before task: Freelancer keeps 50% of payment.

2. Unsatisfactory Work

Report issues within 48 hours of task completion.
SolHandy mediates:
- Partial/full refund OR
- Freelancer redoes the work.

3. Freelancer No-Shows

If the Freelancer doesn’t arrive:
- 100% refund issued within 3 business days.
- Bonus: We’ll help you book a replacement pro.

4. Non-Refundable Fees

Service fee (15%) is non-refundable unless the Freelancer cancels.

5. How to Request a Refund

Go to Order Details → “Request Refund”.
Explain the issue (photos help!).
We’ll respond within 24 hours.

Note: Refunds are processed to your original payment method in 3–10 business days.

Contact Us

Questions? Email admin@solhandy.com.

By using SolHandy, you agree to these Terms.